Effective Date: 22/07/2024
Downhill Bike Frames
Welcome to Downhill Bike Frames. We value your satisfaction and strive to provide high-quality products for downhill biking enthusiasts. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
1.1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- The return must be initiated within 30 days from the date of purchase.
1.2. Non-Returnable Items
Certain types of items cannot be returned:
- Gift cards
- Customized or personalized items
- Items on clearance or sale
2. How to Initiate a Return
2.1. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at franmorales19@gmail.com to request a return authorization.
- Include your order number, the reason for the return, and any supporting information (such as photos of damaged items).
- Once your return is approved, you will receive instructions on how to send your item back to us.
2.2. Shipping Costs for Returns
- If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
- If the return is not due to our error, you will be responsible for paying the return shipping costs.
3. Refunds
3.1. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment.
3.2. Timeframes for Refunds
- Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.
- If you have not received your refund within the expected timeframe, please contact us at franmorales19@gmail.com.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at franmorales19@gmail.com.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at franmorales19@gmail.com with your order number and a description of the issue. We will arrange for a replacement or a refund as soon as possible.
6. Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us at:
Business Name: Downhill Bike Frames
Email: franmorales19@gmail.com
Address: Austria
7. Policy Updates
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with the updated effective date.
Thank you for shopping with Downhill Bike Frames. We appreciate your business and are committed to providing you with excellent products and customer service.